Bestilte for nogle uger siden en super billig weekend i Berlin fra BLL i Nov med Ryan. Velvidende at de ændrer deres bagage politik. Vælger så at investere 10 Eur i for Priority for at medbringe håndbagage ombord. Nu får jeg så denne fine meddelelse (ved ikke om det er en lov der har tvunget dem til det eller anden klage): "Our Cabin Bag Policy has changed. Priority & 2 Cabin Bags passenger(s): As you booked (XXXXX) prior to the announcement of our new Cabin Bag Policy, and subsequently added Priority & 2 Cabin Bags for some passengers on your booking, we will now give you this Priority & 2 Cabin Bags service free of charge. We've refunded you the fee paid in relation to this product. This will be returned to the funding source used to make this payment within the next 7 working days. Priority & 2 Cabin Bags allows these passengers to use the Priority queue and bring 2 bags into the cabin, 1 which must fit under the seat in front of them and the other (max 10kg, a small wheelie bag) which can be stored in the overhead locker. 10kg Check-in Bag passenger(s): The other passengers who have not added Priority & 2 Cabin Bags can now bring a 10kg Check-in Bag free of charge. This 10kg bag must be dropped off at the check-in desk and will be available for collection at the baggage carousel in your arrival airport."
Hmm... en "positiv oplevelse", er en mere rigtig overskrift ikke: Ryanair skifter meninger, vælger ikke at tage røven på kunderne. At honorer de vilkår der galt da kunderne faktisk bookede billetten må da være absolut minimum. Mon ikke de har vurderet at det ville koste mere at håndterer alle klagerne der ville komme gennem div. forbrugsorganisation, evt. søgsmål ect… (og den dårlige PR, hvilket jeg dog ikke tror indgå højt i ligning hos dem).
