Jeg sendte price claim til hilton i vedr. hilton kastrup
fik følgende svar her til aften fra Hilton guest assistance i Carrollton, Tx.
"
Thank you for taking the time to submit
Our Best Rates Guarantee claim for your stay at our Hotel. I have carefully reviewed your reservation and the information about the lower rate on your claim. The website
www.hotelsclick.com requires a voucher at check-in and does not guarantee the booking at the property.
The Terms and Conditions of Our Best Rates Guaranteed program states:
Our Guarantee
does not apply to the following:
Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made (e.g., Priceline.com, Hotwire.com).
Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership (e.g., AAA, AARP or Saga), corporate, government, promotional, unpublished, Senior HHonors®, employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
I regret to inform you that we are unable to honor your request due to the website requiring a voucher at check-in and not confirming the rate and booking immediately; thus, making the website opaque. We realize that every guest has a choice when traveling and we thank you for making Hilton portfolio of hotels your choice. We look forward to the opportunity to serve your future travel needs.
"
så Hilton mener hotelsclick er et "opaque" website ! jeg har en voucher fra hotelsclick med en garanteret booking af 1 overnatning plus morgenmad
på et givent hotel
Click to expand...
